We currently do not offer trials for our Residential or ISP proxies and our Sneaker proxies and therefore do not offer a refund for these proxy types.
We offer a 2 day trial for our products so that you are able to test our proxies for your specific use-case prior to purchasing. If you find that the proxies do not work for you purpose, you can contact firstname.lastname@example.org and request a refund.
Once you pass the two day trial period you can continue to use them and they will automatically renew monthly until you cancel. If you believe you are entitled to a refund due to a special circumstance, you can submit a refund request but we do not guarantee refunds to any individual.
3/6/12 month Refunds
If you have purchased a 3/6/12 month service with us, then please contact our support for details on refunds.